Terms & Conditions
Either phone or email to let us know the reason for the return and whether you would like us to arrange for our Courier to collect or you will be arranging your own return. A return authorization (RA) number will be given to you then. Please make sure you enclose full details within the parcel so that we know who the parcel is coming from and why it is being returned. Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with as a matter of priority. Goods returned for any other reason must also be accompanied by a valid proof of purchase and the reason for return. Orders returned without an RA number will be refused. All orders returned will be inspected thoroughly and a decision will be made as to the coarse of action to take for the product. All decisions sepid makes at this point are irreversible.
Because quality is the crux of our business, we will carefully inspect all our products prior to shipment; to make sure that they are in line with our quality standards. Our responsibility ceases after carrier pick-up. Carrier will be responsible for lost or damaged merchandise, while orders are in transit. We will accept liability for erroneous or defective merchandise or misprints.
Available upon request.
- We reserve the right to verbally correct or change any typographical errors or information on this site, in our catalog or related materials without prior notice.
- We reserve the right to change any price without prior notification.
- We expect that all samples ordered are payable on a Net-30 basis. Samples are NOT gratis.
We are glad you chose us. As always, sepid appreciates you, and your business as well.