We promise 100% satisfaction
If you don’t love it we’ll take it back
We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 5 days of receipt.
You may return any unused Brikk iPhone for a replacement or refund within 7 calendar days of receipt. Phones that have been used are not returnable.
Safety First Shopping
Your information is secure while shopping on Sepid. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.
We produce and ship fast, really fast. In fact, producing your products in 24 hours has always been our practice… we hate waiting, too!
(Exceptions: Please note that Dark Apparel, Photo Sculptures, Sepid Custom Stamps, Framed Prints, photo prints, photo enlargements and Embroidery take slightly longer than 24 hours to ship)
Achieve Total Happiness
Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase, you can return it for a full exchange, credit or refund within 30 days of receipt (regardless of customization)*
* Some Sepid products are subject to special return restrictions. See below for details.
Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Sepid for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
Sepid will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Sepid representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Sepid reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Sepid support as to how the return should be handled prior to placing the items back in transit to Sepid.